About Us:
Vetted is redefining veterinary care with a focus on innovative clinic models and exceptional care for our patients. We’re a collaborative, mission-driven team passionate about supporting pet health and empowering pet owners. We’re looking for an experienced Director / Head of Operations to join our team, leading our operations, scaling our clinic network, and driving our growth strategy.
Role Summary:
As the Director / Head of Operations, you’ll take the lead in developing and executing our operational strategy. Working directly with the CEO and collaborating across all team members at Vetted, you’ll oversee new de novo clinic openings, streamline processes, and manage teams to ensure profitability and high standards of care.
You’ll be instrumental in creating an efficient, scalable model while building strong relationships with key partners. This role is ideal for a strategic, hands-on leader with a proven track record in the veterinary field, that is willing to get their hands dirty (i.e. go to vet clinics, meet teams in person, motivate and guide them to hit performance targets, scout new local partners etc.).
Responsibilities include:
- Clinic Expansion & Launches
- Oversee the launch of new clinics, managing logistics and timelines to ensure smooth openings across various cities.
- Identify and address location-specific challenges, securing necessary permits and coordinating with local partners.
- Team Leadership & Development
- Lead and mentor a team of 3-5 individuals, including the Senior Manager of Operations, fostering a collaborative and growth-oriented environment.
- Recruit, onboard, and train veterinary and support staff to maintain high standards of care and client service.
- Operational Strategy & Profitability
- Develop and implement staffing and inventory strategies to maximize clinic profitability.
- Analyze clinic performance metrics, optimizing resources to meet financial targets and improve efficiency.
- Product & Service Rollouts
- Lead the rollout of new products and services in clinics, collaborating with marketing and clinical teams to ensure alignment with brand standards and client needs.
- Stakeholder Collaboration
- Work closely with the senior leadership, marketing, and finance teams to support the company’s strategic objectives and growth goals.
- Build and maintain relationships with external partners, ensuring alignment with our “box within a box” clinic model.
- Sales & Revenue Growth
- Drive initiatives to increase clinic revenue, aligning operational processes with sales objectives and supporting the CEO in meeting revenue goals.
- Travel & Hands-On Engagement
- Travel to clinic locations as needed (25%) to support teams on the ground, ensuring consistent standards and developing strong relationships with clinic partners.
Qualifications:
- A must: 5+ years of experience in veterinary operations, including new, de novo, clinic openings, recruitment, and team management. This role does not require medical experience but is a great plus if you have it!
- Proven track record of scaling operations in the veterinary field, with an understanding of industry-specific challenges.
- Demonstrated success in managing multi-disciplinary teams and collaborating across departments.
- Strong background in staffing and inventory management to optimize profitability.
- Sales and revenue-driven mindset with experience setting and meeting KPI targets.
- Strong analytical, organizational, and problem-solving skills with a roll-up-your-sleeves attitude.
- Excellent communication and relationship-building abilities, with a focus on partner engagement.
- Ability to thrive in a fast-paced, evolving startup environment.
Compensation & Benefits:
- Competitive base salary of $130,000
- High equity compensation package (.5-1%, based on experience)
- Performance-based bonus for meeting KPIs
- Health, dental, and vision benefits
- Professional development and growth opportunities
We’re committed to building a diverse, inclusive, and supportive team at Vetted, and we believe that varied perspectives make us stronger. We encourage applications from candidates of all backgrounds and experiences, even if you don’t meet every qualification—if this role excites you, we’d love to hear from you!